Building Great Customer Experiences

Building Great Customer Experiences  eBooks & eLearning

Posted by ksenya.b at July 24, 2015
Building Great Customer Experiences

"Building Great Customer Experiences" By Colin Shaw, John Ivens
PDF | 2002 | 240 pages | ISBN: 0333990137 | English | 884 KB

The Ten Principles Behind Great Customer Experiences  eBooks & eLearning

Posted by roxul at Nov. 29, 2016
The Ten Principles Behind Great Customer Experiences

Matt Watkinson, "The Ten Principles Behind Great Customer Experiences"
English | ISBN: 0273775081 | 2013 | 241 pages | PDF | 4 MB

The Ten Principles Behind Great Customer Experiences  eBooks & eLearning

Posted by free4magazines at June 11, 2016
The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences
Language: English | EPUB | ISBN-10: 0273775081 | 2013 | 240 pages | 0.2 MB

Overall WINNER - CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty  eBooks & eLearning

Posted by Bayron at May 28, 2014
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo
English | 2012 | ISBN: 0071793208 | 256 pages | PDF | 3 MB
The Service Pro: Creating Better, Faster, and Different Customer Experiences (repost)

The Service Pro: Creating Better, Faster, and Different Customer Experiences by Rick Tate and Josh Stroup
English | 2003 | ISBN: 087425731X | Pages: 112 | PDF | 1 MB

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo
McGraw-Hill | 2012 | ISBN: 0071793208 | 256 pages | EPUB | 3 MB

"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."
–Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple
"An exciting resource for any business owner in any country who wants to reimagine the customer experience."
–Loic Le Meur, CEO, LeWeb

Strategies of Building Great Teams  eBooks & eLearning

Posted by naag at April 24, 2017
Strategies of Building Great Teams

Strategies of Building Great Teams
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 9 | 291 MB
Genre: eLearning | Language: English

Attention: Team Leaders, Managers, Now there's a faster, easier way to build Great Teams.

How to do Great Customer Interviews  eBooks & eLearning

Posted by FenixN at Feb. 18, 2017
How to do Great Customer Interviews

How to do Great Customer Interviews
HDRips | MP4/AVC, ~2258 kb/s | 1920x1080 | Duration: 00:59:40 | English: AAC, 128 kb/s (2 ch) | 1,06 GB
Genre: Business

You're working on a new product or project, or trying to overhaul an existing one. You've recognized that the best way to de-risk this endeavor is to learn about your customer— what problems they're trying to solve, their abilities and frustrations, and most importantly, how they'll make the decision to buy—or not buy— your future product. In this course, you'll learn how to prepare for and conduct your first highly effective customer interview, how to get people to talk freely, how to best take notes on what they say, and how to share what you've learned with your team.
The Big Book of Maker Skills (Popular Science): Tools & Techniques for Building Great Tech Projects

The Big Book of Maker Skills (Popular Science): Tools & Techniques for Building Great Tech Projects by Chris Hackett
English | 4 Dec. 2014 | ISBN: 1616287268, 1616288906 | 373 Pages | PDF (conv) | 12.59 MB

Makers, get ready. This is your ultimate, must-have, tip-packed guide for taking your DIY projects to the next level from basic wood- and metalworking skills to plugged-in fun with power tools, from cutting-edge electronics play to 3-D printing wizardry.

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?