Building Great Customer Experiences

Building Great Customer Experiences  eBooks & eLearning

Posted by ksenya.b at July 24, 2015
Building Great Customer Experiences

"Building Great Customer Experiences" By Colin Shaw, John Ivens
PDF | 2002 | 240 pages | ISBN: 0333990137 | English | 884 KB

The Ten Principles Behind Great Customer Experiences  eBooks & eLearning

Posted by roxul at Nov. 29, 2016
The Ten Principles Behind Great Customer Experiences

Matt Watkinson, "The Ten Principles Behind Great Customer Experiences"
English | ISBN: 0273775081 | 2013 | 241 pages | PDF | 4 MB

The Ten Principles Behind Great Customer Experiences  eBooks & eLearning

Posted by free4magazines at June 11, 2016
The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences
Language: English | EPUB | ISBN-10: 0273775081 | 2013 | 240 pages | 0.2 MB

Overall WINNER - CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty  eBooks & eLearning

Posted by Bayron at May 28, 2014
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo
English | 2012 | ISBN: 0071793208 | 256 pages | PDF | 3 MB
The Service Pro: Creating Better, Faster, and Different Customer Experiences (repost)

The Service Pro: Creating Better, Faster, and Different Customer Experiences by Rick Tate and Josh Stroup
English | 2003 | ISBN: 087425731X | Pages: 112 | PDF | 1 MB

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty by Carmine Gallo
McGraw-Hill | 2012 | ISBN: 0071793208 | 256 pages | EPUB | 3 MB

"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."
–Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple
"An exciting resource for any business owner in any country who wants to reimagine the customer experience."
–Loic Le Meur, CEO, LeWeb

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
Building Great Sentences: How to Write the Kinds of Sentences You Love to Read (repost)

Brooks Landon, "Building Great Sentences: How to Write the Kinds of Sentences You Love to Read (Great Courses)"
ISBN: 0452298601 | 2013 | EPUB/MOBI | 288 pages | 727 KB/754 KB
Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences

Customer Obsessed :
A Whole Company Approach to Delivering Exceptional Customer Experiences

by Eric Berridge and Marc Benioff
English | 2016 | ISBN: 1119326036 | 272 Pages | True PDF | 7.83 MB

Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience.

Design Sprint: A Practical Guidebook for Building Great Digital Products  eBooks & eLearning

Posted by Willson at Nov. 5, 2016
Design Sprint: A Practical Guidebook for Building Great Digital Products

Richard Banfield, C. Todd Lombardo, Trace Wax, "Design Sprint: A Practical Guidebook for Building Great Digital Products"
English | 2015 | ISBN: 1491923172 | 272 pages | True EPUB | 5 MB