Learn practical advice and a powerful three-step approach to dealing with poor performers. See it play out in case studies with demonstrations by psychologist Peter Quarry. The first eight video chapters include dramatized examples for dealing with poor performers. They show mistakes managers make with angry team members, staff who make many mistakes or are late and inefficient. The final video chapter provides excellent advice from Peter Quarry and psychologist Eve Ash to ensure you conduct professional discipline interviews that achieve results.