A Guide to Service Desk Concepts by Knapp

A Guide to Service Desk Concepts, 3 edition (repost)  

Posted by Veslefrikk at Nov. 8, 2014
A Guide to Service Desk Concepts, 3 edition (repost)

Donna Knapp, "A Guide to Service Desk Concepts, 3 edition"
English | 2009 | ISBN: 0324785062 | 396 pages | PDF | 5 MB

A Guide to Service Desk Concepts, 3 edition (repost)  

Posted by interes at Nov. 23, 2013
A Guide to Service Desk Concepts, 3 edition (repost)

Donna Knapp, "A Guide to Service Desk Concepts, 3 edition"
English | 2009 | ISBN: 0324785062 | 396 pages | PDF | 5,3 MB

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively.

A Guide to Service Desk Concepts, 3 edition  

Posted by tot167 at Nov. 30, 2011
A Guide to Service Desk Concepts, 3 edition

Donna Knapp, "A Guide to Service Desk Concepts, 3 edition"
C..rse T.chnology | 2009 | ISBN: 0324785062 | 396 pages | PDF | 5,3 MB
Persistence in the Enterprise: A Guide to Persistence Technologies (Developerworks) by Geoffrey Hambrick [Repost]

Persistence in the Enterprise: A Guide to Persistence Technologies (Developerworks) by Geoffrey Hambrick
English | 1 May 2008 | ISBN: 0131587560 | 464 Pages | CHM | 6 MB

Persistence in the Enterprise is a unique, up-to-date, and objective guide to building the persistence layers of enterprise applications. Drawing on their extensive experience, five leading IBM® Web development experts carefully review the issues and tradeoffs associated with persistence in large-scale, business-critical applications.
On the Track: A Guide to Contemporary Film Scoring by Rayburn Wright

On the Track: A Guide to Contemporary Film Scoring by Rayburn Wright
English | Jan. 10, 2004 | ISBN: 0415941369 | 865 Pages | PDF | 25 MB

On the Track offers a comprehensive guide to scoring for film and television. Covering all styles and genres, the authors, both noted film composers, cover everything from the nuts-and-bolts of timing, cuing, and recording through balancing the composer's aesthetic vision with the needs of the film itself.
Excel 2007 for Social Science Statistics: A Guide to Solving Practical Problems by Thomas J. Quirk

Excel 2007 for Social Science Statistics: A Guide to Solving Practical Problems by Thomas J. Quirk
English | May 31, 2012 | ISBN: 1461436214 | 259 Pages | PDF | 7 MB

This is the first book to show the capabilities of Microsoft Excel to teach social science statistics effectively. It is a step-by-step exercise-driven guide for students and practitioners who need to master Excel to solve practical problems.
Integrating Cardiology for Nuclear Medicine Physicians: A Guide to Nuclear Medicine Physicians by Assad Movahed

Integrating Cardiology for Nuclear Medicine Physicians: A Guide to Nuclear Medicine Physicians by Assad Movahed
English | Dec 12, 2008 | ISBN: 3540786732 | 529 Pages | PDF | 14 MB

Nuclear cardiology is no longer a medical discipline residing solely in nuclear medicine. This is the first book to recognize this fact by integrating in-depth information from both the clinical cardiology and nuclear cardiology literature, and acknowledging cardiovascular medicine as the fundamental knowledge base needed for the practice of nuclear cardiology.
Aquaculture Sourcebook: A Guide to North American Species by Edwin S. Iversen

Aquaculture Sourcebook: A Guide to North American Species by Edwin S. Iversen
English | Feb 18, 2012 | ISBN: 1468414305 | 316 Pages | PDF | 10.6 MB
Developing a Networked School Community: A Guide to Realising the Vision by Mal Lee [Repost]

Developing a Networked School Community: A Guide to Realising the Vision by Mal Lee
English | Apr 1, 2010 | ISBN: 0864319819 | 386 Pages | PDF | 3 MB

This book examines the next phase of schooling - the development of networked school communities. Already, there are trailblazing schools that have moved from the traditional paper-based form toward becoming digital schools.
Word Painting: A Guide to Writing More Descriptively by Rebecca McClanahan

Word Painting: A Guide to Writing More Descriptively by Rebecca McClanahan
English | Aug 15, 2000 | ISBN: 0898798612, 1582970254 | 256 Pages | EPUB | 240 kb