David Ryback, Jim Cathcart, David Nour, "ConnectAbility: 8 Keys to Building Strong Partnerships with Your Colleagues and Your Customers"
2009 | ISBN: 0071638857 | 240 pages | PDF | 1 MB
ConnectAbility-noun: 1. an agile approach to running an organization that takes into account the psychology of human interaction; 2. the only way to do business in today’s economy
Drawing from the powerful lessons of emotional awareness and relationship dynamics, ConnectAbility promotes a sophisticated yet simple method for developing superior partnerships guaranteed to create quality results on a consistent basis. Even the best-intentioned team players too often focus more on communicating their own ideas than hearing and understanding what others have to say. ConnectAbility changes all this using eight steps to fostering optimum communication, which include: